Distance Sales Agreement
This Distance Sales Agreement (“Agreement”) is made between:
Seller: FREK
Website: thefrek.com
E-mail: the.frek@outlook.com
Customer: The customer who makes a purchase through the website
Both parties agree to the following terms and conditions. You can also view our Store Policy
2. Subject of the Agreement
The subject of this Agreement is the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the products/services ordered by the Buyer electronically through the Seller’s website.
3.Product Information
The main features of the products, sales price, payment method, and delivery conditions are published on the website.
The prices listed and announced on the website are the sales prices. The announced prices and promises are valid until they are updated or changed.
4. Payment Terms
The Customer may pay via the secure payment systems integrated into the website (via Iyzico infrastructure).
The order becomes valid after payment confirmation.
In case of payment via credit card, the Buyer agrees to comply with the terms set by their bank.
5. Delivery
Products are delivered to the address specified by the Bu within the period indicated on the order page, depending on stock availability.
Delivery is carried out through contracted cargo companies.
Delays due to the cargo company or force majeure are not under the Seller’s responsibility.
6.Right of Withdrawal (Return Policy)
The Customer has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty.
To exercise this right, the Buyer must notify the Seller in writing or via email within this period.
Products to be returned must be:
• Unused,
• Undamaged,
• With original tags and packaging.
Once the return is approved, the Seller will refund the Buyer within 14 days via the same payment method used for the purchase.
Return shipping costs belong to the Buyer unless otherwise stated on the product page.
7. Exceptions to the Right of Withdrawal
The following products are not eligible for return or exchange:
• Used or damaged products,
• Custom-designed or personalized items,
• Hygiene-related products (such as socks, undergarments, etc.).
8. Warranty and Liability
The Seller is responsible for delivering products in full, undamaged, and in accordance with the order details.
If a defective product is delivered, the Customer must notify the Seller within 2 business days upon delivery.
Necessary actions will be taken in line with replacement or refund procedures.
9.Dispute Resolution
In any dispute arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts in the Customer’s or Seller’s place of residence shall have jurisdiction within the monetary limits determined annually by the Ministry of Commerce.
10. Effective Date
This Agreement becomes effective upon the Customer’s electronic confirmation before completing the order.